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It’s simple Our Time Now LLC was founded with a dream to become the world-leading Information Technology Company in the world.
We strive to be the leader in the industry with leading worldwide technologies that are bringing our clients and customers closer.
Our goal is simple and that is to change the way call centering is done!!!
Because It's your time, IT'S OUR TIME NOW!!!
From live call agents to social media chat, different generations of consumers all want the same thing: a fast and friendly resolution.
A great customer experience puts a smile on your customer’s face and builds your brand through positive interactions and creative problem-solving.
Our inbound solution provides effective customer services, enhances customer loyalty, and ensures a live person is available to handle customer concerns and needs. Inbound solutions include account management, sales, customer care, technical support, billing escalations and fraud management.
Let OTN Grow your Brand Engagement while Building Brand Loyalty
We understand that the customer’s journey doesn’t end with one transaction. It grows through continued engagement by proactively contacting customers and providing support.
Our skilled agents strive to add a personal, friendly touch to each conversation. Tasks such as advance billing notices, early collection service, fraud management, upcoming promotional opportunities, upselling, cross-selling, and gather customer feedback are opportunities to build customer and brand loyalty.
OTN has made it simple to allow the focus to remain where it matters the most on your clients customer and their Brands ensuring we are staying true to each organization ground roots!
Many business are looking for new ways to source workers it essential for organizations with constantly changing project workloads and not limited to seasonal skill needs.
Organizations can identify the niche expertise they need for the tasks at hand and leverage OTN Premier Certified agents or contractors to quickly scale up or down team members as needed to best finish required work By each organization.
Our Time Now LLC (OTN), we strive to always be thinking about what’s next.
The same is tried and proven true for anticipating and managing your workforce needs.
We have the resources and expertise needed to support your project success and increase your business competitiveness.
OTN Premier Staffing Solution’s help employers find Qualified agents, contractors, temp to hire, and direct hires through a streamlined hiring process optimized for quick and cost-effective recruitment, as well as on-site team management and payroll services.
OTN has made it simple allowing us to handle your staffing needs with qualified talent giving you the focus to remain where it matters the most on your clients customer and their Brands ensuring we are staying true to each organization ground roots!
Digital innovation for enhanced customer experience allows us to use all available customer data to analyze and provide the right support path – including customer voice calls, social media interactions, email, SMS/MMS, IVR, and other touchpoints – all from a single console. Moreover, this 360-degree view of customer behaviors allows support agents to provide relevant, personalized, and real-time interaction that resolves concerns fast
Intelligent automation is a game-changer when it comes to enhancing the digital customer experience.
Chatbots and virtual assistants can quickly and easily handle routine inquiries, freeing up human agents to focus on more complex issues.
Additionally, machine learning analyzes customer data to provide personalized recommendations and anticipate their needs. With these tools, contact centers can provide faster, more efficient service, leading to greater customer satisfaction and loyalty. Furthermore, with these technologies, your digital transformation to exceptional Customer experience delivers a seamless, engaging digital experience and improves the customer journey.
Fast and efficient support the first time via Automated Intelligence (AI) or a knowledgeable support agent is vital to building exceptional Customer experience.
Intelligent routing and omnichannel orchestration also empower your business to deliver consistent and personalized experiences, increasing customer satisfaction.
Machine learning algorithms can also analyze large volumes of customer data to identify patterns and predict the best course of action for a given support request. By providing a seamless and efficient customer journey, your digital transformation for exceptional Customer experience builds long-term relationships with your customers.
Data is it ever changing revolving door with many data breaches cyber security is at its highest it has ever been let OTN handle your worries so you can put the focus where it matters the most on your clients customer and their Brands ensuring we are staying true to each organization ground roots!
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